Support

Most questions are answered on the setup page. If yours is not, email and a person will reply.

Quick answers

• A blocked app still sends notifications. Blocking hides an app; only a Focus silences notifications, and iOS does not let any app turn a Focus on. Use Settings → Focus → Focus Filters → Lock-in, or the optional shortcut.
• The Do Not Disturb button does nothing. The shortcut name must match exactly, capitalisation included. Lock-in cannot read your shortcuts library to check — use Test it in Settings → Do Not Disturb.
• A schedule did not run. iOS refuses windows shorter than 15 minutes, and every selected day counts as its own window. Settings → Debug → Focus sessions iOS holds lists exactly what is registered.
• Two schedules overlap — what happens? Say School 09:00–12:00 and Work 10:00–17:00. Nothing ends at 10:00; a start never lifts anything. From 10:00 the block is everything in either list. At 12:00 School ends and only the apps that School alone named are freed; Work keeps its list until 17:00. Schedules with no list of their own use the default list, so with one list the block is simply continuous from 09:00 to 17:00. Ending early while two windows are open releases the scheduled block until the later window's end.
• I blocked Lock-in itself and cannot open it. The session still ends on time by itself, and the block lifts with it. To get in sooner, delete the app or clear it in Settings → Screen Time.
• I forgot the parental PIN. There is no back door — that is the point. Deleting the app removes the lock and its settings.

Locked out

If a code is set and you cannot get it, here is every way out, cheapest first. None of them needs us, and none can be taken away by an unreachable person.

1. Wait. Every session ends by itself. A timed one ends at its end, a scheduled window closes at its end time, a break runs out. Nothing runs forever and the app is not involved in stopping it.
2. Ask any approver. Every enrolled approver's code works, not only the person who set it up.
3. Check your own authenticator. If you enrolled yourself, the six digits are already on your phone.
4. Turn off Screen Time access. Settings → Screen Time → Apps with Screen Time Access, and switch Lock-in off. The block lifts and your schedules and settings survive. Try this once before you need it, so you know it works on your device.
5. Delete the app. The block lifts and everything goes with it. Reinstalling starts from nothing, and the first launch offers to clear the old PIN or code iOS keeps in its Keychain, so the slate is genuinely clean.

The last two change your setup, so a link you shared earlier stops describing your phone. A shared page shows when a setup was created and last changed; after a recovery those dates no longer match, and after a delete there is nothing to match. Send a new link.

Your phone is never bricked. Blocking hides apps and does not touch the system. Phone and Messages are never blocked by default, the app warns you before you shield a communication app, and emergency calling is never affected.

Reporting a problem

Include your iOS version, iPhone model, and what you were doing. If a schedule misbehaved, the Windows iOS holds list from Settings → Debug is the single most useful thing you can send.

Privacy

Lock-in has no account and no server, so there is nothing to delete and no data to request. See the privacy page.